This Privacy Policy explains how Crawlhub, registered address Kęstučio g. 41A, Vilnius, Lithuania) ("Crawlhub", "we", "us") collects and uses personal data when you visit crawlhub.ai, create an account, use our self-service dashboard, or contact us. Crawlhub is the data controller for this processing.
This policy does not cover data that customers collect from third-party websites through our Services. For that data the customer is the controller and Crawlhub acts as processor under our https://crawlhub.ai/legal/crawlhub-data-processing-agreement.
Questions or requests about your personal data: hello@crawlhub.ai.
1. When you register and use your account
1.1. What we collect: name and surname, email, phone number, billing address, company name and VAT number, username and encrypted password, the last four digits of your payment card, and usage data (access logs, API requests, traffic and Credit consumption, activity history, settings).
1.2. Why: to create and manage your account, give you dashboard and API access, run the Services, process payments, subscriptions and top-ups through our payment providers, prevent fraud and abuse, and send you service-related notices.
1.3. Legal basis: performance of our contract with you (Art. 6(1)(b) GDPR). Fraud and abuse prevention, including checks under our Acceptable Use Policy, relies on our legitimate interest (Art. 6(1)(f) GDPR). Saving your payment method for future purchases relies on your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
1.4. Who receives it: payment providers (e.g. Stripe), hosting and IT infrastructure, customer support, analytics, fraud and risk assessment tools, and legal and accounting advisors.
1.5. How long: for as long as your account is active, and after that for as long as needed for the purposes above or as required by law (for example, accounting records under Lithuanian law).
2. When you contact us
2.1. If you contact us by email, live chat, a contact form or social media, we process the personal data you share (such as your name, email, company and the content of your message) to answer and manage your request.
2.2. Legal basis: your request (Art. 6(1)(a) GDPR, consent given by contacting us); where your inquiry relates to a contract or purchase, steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR); and our legitimate interest in checking that prospective customers are genuine businesses (Art. 6(1)(f) GDPR).
2.3. How long: up to 5 years from our last contact with you (see section 7).
3. When we contact you
3.1. Marketing. We may send you news about Crawlhub products and offers. For new or exclusive products, or if you are not yet a customer, we do so with your consent (Art. 6(1)(a) GDPR). For similar services to existing customers, we rely on our legitimate interest where the law allows (Art. 6(1)(f) GDPR). You can unsubscribe at any time using the link in each email or by writing to hello@crawlhub.ai.
3.2. Customer interviews. If you agree to a feedback interview, we may record audio and video and process your name, contact details and opinions about our products. We use this only internally to improve the Services. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time. Recordings are kept for 1 year from the interview, or deleted sooner if you withdraw consent.
4. When you visit our website
4.1. crawlhub.ai uses cookies and similar technologies. Essential cookies are set because the site cannot work without them. All other cookies are set only with your consent, which you give, refuse or change through our cookie banner.
4.2. We use these categories:
Category | What it does | Examples (to confirm) | Basis |
|---|---|---|---|
Essential | Keeps you logged in, secures the site, remembers your cookie choices | session cookie, | Necessary for the service |
Functionality | Remembers preferences and keeps live chat conversations going | Intercom | Consent |
Analytics | Counts visits and shows how the site is used, so we can improve it | Google Analytics | Consent |
Advertising | Measures campaigns and shows Crawlhub ads on other sites | Google Ads, LinkedIn, Microsoft Ads, affiliate tracking | Consent |
4.3. Advertising cookies may be used to show you ads based on your activity on other websites. You can block or delete cookies in your browser settings at any time; blocking essential cookies may stop parts of the site from working.
5. Who we share data with
5.1. We do not sell your personal data. We share it only with service providers that help us run Crawlhub, and only as much as each needs: hosting and cloud infrastructure, payment processing, CRM and email, live chat and customer support, analytics, fraud prevention, and legal, tax and accounting advisors. They process the data on our instructions under written agreements.
5.2. We may also disclose personal data to courts, law enforcement, regulators or other authorities when the law requires it (for example, in response to a court order), or where needed to protect the rights, property or safety of Crawlhub, our customers, staff or the public, including investigating abuse of the Services.
5.3. If Crawlhub is involved in a merger, acquisition or sale of assets, personal data may be transferred to the new owner, who will be bound by this policy or give you notice.
6. Transfers outside the EEA
6.1. Most of our service providers are located in the European Economic Area or the United States. When personal data is transferred outside the EEA, we make sure it is protected by one of these safeguards:
- the recipient is in a country the European Commission recognizes as providing adequate protection, including US companies certified under the EU-US Data Privacy Framework; or
- Standard Contractual Clauses approved by the European Commission, with additional measures where needed.
6.2. You can ask us for more information about the safeguards for a specific transfer at hello@crawlhub.ai.
7. How long we keep data
7.1. We keep personal data only as long as needed for the purposes in this policy:
Data | Kept for |
|---|---|
Account and usage data | While your account is active, then as long as needed for legal claims or obligations |
Billing and accounting records | As required by Lithuanian accounting and tax law: 10 years |
Communications with us | Up to 5 years from our last contact |
Interview recordings | 1 year from the interview |
Marketing data | Until you unsubscribe or withdraw consent |
7.2. We may keep data longer where needed to establish, exercise or defend legal claims, or to meet other legal obligations.
8. Your rights
8.1. Under the GDPR you have the right to:
- access your personal data and information about how we use it;
- correct inaccurate or incomplete data;
- delete your data where there is no longer a reason to keep it;
- restrict processing, for example while a correction is checked;
- data portability, for data you gave us that we process by automated means on the basis of consent or contract;
- object to processing based on our legitimate interest, including direct marketing at any time;
- withdraw consent at any time, without affecting processing done before.
8.2. To use any of these rights, email hello@crawlhub.ai. We will reply within 1 month and may ask you to confirm your identity first.
8.3. You may also complain to a data protection authority where you live, work or where the alleged breach happened. In Lithuania this is the State Data Protection Inspectorate (vdai.lrv.lt). We would appreciate the chance to resolve your concern first.
9. Social media
9.1. Our website may include social media buttons or embedded content (for example LinkedIn, X or YouTube). These can collect data such as your IP address even if you don't have an account with that network. We include them based on our legitimate interest in presenting Crawlhub on social media; the networks' own privacy policies apply to their processing.
10. Children
10.1. Crawlhub is a business service and is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.
11. Changes to this policy
11.1. We may update this policy from time to time. The current version is always published at crawlhub.ai/legal/privacy, with the date of the last update below. For material changes we will notify registered users by email.
Last updated: October 13, 2025